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SwedieS Store Policy

Customer Service

For any questions or concerns, please contact our customer support team at swediescandy@gmail.com. We are here to help with any inquiries related to your order, our products, or our policies.


Operating Hours

Our customer support team is available:

  • Monday to Friday: 8 AM - 6 PM (GMT+7)

  • We are closed on weekends and holidays

 

We strive to respond to all inquiries within 5-10 hours during business days.

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Payment Policy

Accepted Payment Methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal

 

Payment Security: We ensure that all payment transactions are secure. Our payment gateway providers comply with the highest standards of security and encryption to protect your personal information.

Billing Information: Customers are billed at the time of purchase. Please ensure all billing details are accurate to avoid any delays in processing your order.

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Privacy Policy

Data Collection: We collect personal information such as name, email address, shipping address, and payment details to process your orders and enhance your shopping experience.

Data Protection: Your data is stored securely and used solely for order processing and communication purposes. We do not share your information with third parties except where necessary to fulfill your order (e.g., shipping companies).

Third-party Sharing: We only share your data with third parties that are essential for providing our services, such as payment processors and shipping carriers.

Customer Rights: You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at [Insert Contact Email].

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Shipping Policy

Processing Time:

  • Orders are processed within 1-2 business days.

  • Orders are not processed on weekends or holidays.

Shipping Rates & Delivery Estimates:

  • Standard Shipping: 1-2 business days.

  • International Shipping: 10-20 business days.

  • Delivery times are estimates and may vary depending on the destination and other factors.

Shipping Confirmation & Order Tracking:

  • You will receive a Shipping Confirmation email once your order has shipped containing your tracking number(s).

  • The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

  • SwedieS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

  • SwedieS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

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Returns & Refunds Policy

Order Cancellation:

  • Orders can be cancelled before they are processed for shipment. Once the order is shipped, it cannot be cancelled.

Returns:

  • We accept returns up to 7 days after delivery.

  • Returns are accepted only if products remain sealed and in original packaging.

  • To initiate a return, please contact our customer support at swediescandy@gmail.com

  • Customers are responsible for return shipping costs.

Refunds:

  • Once we receive your return, we will inspect the item(s) and notify you that we have received your returned item.

  • If your return is approved, we will initiate a refund to your original method of payment.

  • You will receive the credit within a certain number of days, depending on your card issuer's policies.

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Terms of Service

By using our website and placing an order, you agree to the following terms:

  • You are responsible for providing accurate information during checkout.

  • All prices are listed in [Insert Currency] and are subject to change without notice.

  • We reserve the right to cancel orders suspected of fraudulent activity.

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Special Promotions

Discounts and Coupons:

  • Only one discount or coupon code can be applied per order.

  • Discounts and coupons cannot be applied to previous purchases.

  • Promotions are subject to change and may be discontinued at any time.

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FAQs

  1. Where do you ship to?

    • We currently ship to Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, Myanmar, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. Shipping rates and times vary depending on the destination.

  2. How can I track my order?

    • Once your order is shipped, you will receive a confirmation email with a tracking number.

  3. What if I receive a damaged item?

    • If your item arrives damaged, please contact our customer support within 48 hours of receiving your order with photos of the damage.

  4. Can I change or cancel my order?

    • Orders can be changed or canceled if the order has not yet been been processed hours of purchase. Please contact our customer support for assistance.

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We appreciate your business and aim to provide the best Swedish candy experience through SwedieS. Thank you for shopping with us!

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